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The National Immigration Administration announced recently that in order to further strengthen and improve the entry and exit management services for the senior citizens, and promote the solution of the difficulties encountered by the old people in the use of intelligent information technology, from April 1, 2021, the establishment of the senior citizen to apply for the license will be implemented 6 new measures, includes “green channel”, convenience for the senior citizen to use self-service equipment for applying for certificates, and simplifying the process of collecting photos for applying for certificates for the senior citizen, to help the senior citizen with more comprehensive, considerate and convenient immigration services.

1. Establish a "green channel" for the senior citizens

Set up windows for groups in need of assistance such as the senior citizens to reduce the waiting time. They can directly go to the entry-exit hall window for business without making an online appointment, and the staffs there will help them to print the application form to solve the difficulty of them in filling the form.

2. Facilitate the senior to use self-service equipment

Facilitate the use of self-service equipment for the senior citizens, strengthen the manual guidance service of self-service equipment in the immigration hall, provide services and assistance such as manual consultation and guidance for the senior citizens, and assist them in using self-service collection and self-service equipment, so that they can enjoy intelligent services .

3. Simplify the process of collecting photos for the senior citizens

The senior citizens over 60 years old who apply for ordinary passports, passes to and from Hong Kong and Macau, or passes to and from Taiwan can directly re-use the photos of entry and exit documents or resident ID cards that have been processed within 5 years, without having to take photos or provide photos on the spot.

4. Provide a variety of payment methods for license fees

The entry and exit immigration hall provides various options for payment of licenses fees, such as cash, bank card, and mobile payment, as well as cash payment conversion methods to facilitate elder people who do not have mobile payment conditions or bank cards to pay for those fees.

5. Improve the online service experience of the elderly

Upgrade and transform the immigration government service platform, add relatives and friends agency and other online service functions suitable for the senior citizens, optimize the operation interface, add large fonts, large button page displays, and realize a simplified and differentiated customized operation process to facilitate them to enjoy more Convenient online service.

6. Opened the government service platform document express service

The online Government Service Platform of the Immigration Bureau provides convenient services such as express document delivery, postage payment, and full-course express information inquiry for the senior citizens and other people through online channels such as the website, the immigration APP, and third-party platforms.